Help Center
Platform Help & Documentation
Browse commonly asked questions and platform guidance below. Use the filters or search to find answers quickly.
Build Case
The Case Builder is a guided workspace where you can assemble all the necessary information and documentation for your immigration petition. It helps structure your case according to USCIS standards and ensures all required sections are completed.
Dashboard
This metric displays the number of users registered as candidates on the platform. It excludes admin or system accounts and helps provide a sense of how many individuals are actively using the platform for immigration-related services.
This figure reflects the number of consultants who are currently marked as active and available to be hired. Consultants become available once they complete onboarding, set their pricing, and are approved by the platform administrators.
This value is calculated by averaging the hourly charges set by all active consultants. It gives candidates an estimate of the consulting fee range across the platform and helps them budget their sessions accordingly.
Your assessment score is a numerical value between 0 and 100 that reflects the completeness, consistency, and strength of your submitted candidate profile. It is calculated based on factors like educational background, work experience, and supporting documents.
This comparison helps you understand how your profile stands relative to the platform-wide average. If your score is significantly lower, it may suggest that your documentation or profile needs improvement for better case outcomes.
Some metrics depend on profile completion. For example, if you haven’t filled out your work experience or educational history, the dashboard may not be able to compute related statistics. Be sure to complete all required sections in your profile.
Latest updates, feature announcements, and educational content are published under the blog section on your dashboard. Scroll down to the "Latest" section to explore articles posted by our team or contributors.
Yes. All dashboard data is updated in real time. Whenever you add or update information in your profile or when consultant statuses change, the metrics reflect those changes immediately without requiring manual refresh.
Immigration
The EB2 National Interest Waiver (NIW) allows qualified professionals to bypass the labor certification process by showing that their work benefits the U.S. national interest.
Migrant Scribe evaluates your profile against the Dhanasar framework and provides expert letters, project summaries, and documentation prompts to assess your eligibility.
Typically, you need a detailed personal statement, expert letters, project evidence, educational and work history, and any awards or recognitions. Migrant Scribe guides you through these.
Yes, you can view available consultants in the "Consultants" tab and schedule calls, chat, or share documents with them directly inside the platform.
We use AI models trained on immigration petition structures and expert review checklists. You can also involve consultants to manually review and refine your documents.
Packages
The Self File package includes unlimited profile reviews, AI document drafting, draft revision tools, consultant marketplace access, and flexible payment options.
This plan gives you all features of the Self File package, but you can top-up your wallet and only pay for services as you need them.
The Assessment package provides a one-time profile review with detailed feedback, a readiness assessment score, and access to analytics and blog content.
Assessment Pro includes everything in the standard Assessment package but offers 5 profile reviews instead of one, allowing you to refine your profile over time.
If you want full access to AI tools for drafting your petition, expert letter templates, and the ability to revise drafts, the Self File package is ideal for you.
This package includes all features from Self File but lets you pay only for the services you use. You can top up your wallet and spend as needed.
Yes. Every user, regardless of their package, can use the platform’s chat system to get assistance, ask questions, or communicate with consultants.
Payments
Candidates can pay using Stripe or Paystack depending on their currency selection during registration.
Package upgrades may be available depending on your profile. Please contact support for assistance.
Platform
After logging in, navigate to your dashboard. Tools for drafting statements and expert letters are available under the Self File tools section.
It reflects how ready your profile is for submission, based on your credentials and alignment with USCIS standards. Higher is better.
Migrant Scribe is a digital immigration assistant that helps users prepare, evaluate, and build strong immigration petitions through AI-generated support, consultant collaboration, and data-driven tools.
Click the settings icon in the top navigation bar. From there, you can choose from available themes or enable system-based theme matching.
Click on your profile picture in the top-right corner and select "Edit Profile" to change your name, email, password, or upload a new photo.
Go to the Refill Wallet section from the sidebar or top navigation bar and follow the instructions to add funds using Stripe or Paystack.
You will still have access to your account, but certain features like document generation or consultant bookings may be limited until you refill your wallet.
Registration
Visit the homepage and click on "Register". Fill out the form with your case type and package details to get started.
Yes. During registration, select "Consultant" as your role. You will be guided to create a professional profile.